Cardiff Bus has joined a scheme to help passengers who have communication difficulties, including autism, cope more easily with public transport.
The bus operator has introduced the Orange Wallet Scheme, which is funded by the Welsh Government as part of the ‘All Wales ASD strategy’.
Intended to help people who need additional support in communicating their travel needs, specifically those on the Autism Spectrum, the bright orange wallet contains space to hold words and pictures that act as prompts when support is needed.
Cardiff Bus drivers will be trained to recognise the communication tool in order to provide the appropriate help.
Similar initiatives have been successfully implemented in Devon and Pembrokeshire which has encouraged the tool to be launched in Cardiff and the surrounding areas.
Gareth Stevens, business development manager at Cardiff Bus, said: “At Cardiff Bus we are always looking for ways to improve and it is very important that our services are easily accessible for all customers. Travelling by bus can be daunting for people with communication issues so we hope the orange wallet scheme will help put people at ease.
“All of our staff are fully aware of the scheme and understand that passengers with an orange wallet may require additional assistance and are happy to help in any way possible. Similar initiatives have been successfully implemented in other areas so we hope it will also be positively received by our passengers.”
Passengers can design their own pocket inserts by cutting paper to 90mm by 60mm.
Cardiff Bus is a major provider of bus services with its network covering Cardiff, the Vale of Glamorgan and to/from Newport. Every year its fleet of 230 buses carry more than 28 million customers a year.
For further information, please visit www.cardiffbus.com or call 029 2066 6444