The Welsh Government’s public transport information service helped to keep Wales moving during the disruptive weather in January receiving over 50,000 enquiries in two weeks.
Traveline Cymru reported record numbers of enquiries during the week of the snow, with hits to the website doubling from the previous week rising from 20,442 to 40,102 visits.
During this period, Traveline Cymru’s dedicated call centre in North Wales received over 10,000 calls from commuters seeking travel advice and over 500 tweets a day about public transport services and routes were posted to @travelinetim’s 1,900 followers.
Graham Walter, General Manager for Traveline Cymru, said: “The snow caused disruption up and down the country and commuters came to us wanting to find out about public transport delays and suspended travel services. Our team did an exceptional job at distributing up-to-date travel information via our various platforms helping to keep Wales moving during these troublesome conditions. We found the most effective communication platform during this time was twitter as we could provide real time updates via our account and the accounts of our operator and authority partners.”
The recent figures follow record results for Traveline Cymru during 2012 having delivered 3 million pieces of travel information to Welsh commuters, rising from 2 million the previous year.
Seeing a 51.5% rise in information distributed, Traveline Cymru delivered 176,333 pieces of information via its call centre, 151,432 pieces of information via its text service, 739,382 pieces via its mobile app and 1,953,449 updates through its website.
As well as record numbers in terms of information provided, Traveline Cymru also boasted a 97% customer satisfaction rate for 2012.
Graham continued: “We’ve seen demand in our services double during 2012 and we’re delighted to have reached record levels in terms of information distributed. This growth has been driven by a demand for our online services and mobile app. I want to thank our dedicated team for their continued hard work and our transport operator and local authority partners, without whom we wouldn’t be able to deliver this vital service.”
Traveline Cymru is a not-for-profit company based on a partnership between the Welsh Government, public transport operators in Wales and Welsh local authorities. It provides route and timetable information for all bus, coach and rail services in the country via a bilingual website, its call centre and a suite of services for mobile phone users. In addition, it seeks to encourage people to switch to more sustainable modes of travel through events, training and marketing campaigns.
For more news from Traveline Cymru visit http://jamjar-pr.co.uk/tag/traveline-cymru/